From the outset, Dr. B’s extensive experience and accomplishments instilled in me a deep sense of trust. Her transition from over two decades of private practice to the innovative virtual consultation service, myMDadvocate, is a testament to her commitment to adapting to the evolving needs of her patients. Her role as a virtual physician advocate, guide, partner, coach, resource, navigator, and educator is not just a list of services but a holistic approach to patient care that she embodies with every interaction.
Dr. B’s clinical expertise and her diversified interests showcase her dedication to empowering patients through knowledge and personalized care. Her recognition by various medical associations and her volunteer work further highlight her commitment to the community and the medical profession.
However, what truly sets Dr. B apart is her compassionate presence and genuine concern for her clients. During one of the most challenging periods of my life, she was not only an advocate but a comforting resource. Her ability to listen deeply, explain complex medical information in understandable terms, and provide thoughtful guidance made all the difference. She provided deeply thoughtful advice so that I could gain the knowledge for a coordinated and comprehensive approach to my medical needs.
Dr. B’s innovative approach through myMDadvocate, her exceptional medical expertise, and her compassionate care have been invaluable to me. She is more than a physician; she is a trusted partner in health who has made a profound impact on my life and well-being. I am deeply grateful for her support and highly recommend her to anyone seeking an advocate who truly cares about their health and happiness.
Michelle
PatientDr. Darlene Barr
General surgeon; Breast, Hepatobiliary & Pancreatic SurgeryJillian C.
PatientFor the last year we have engaged her to help us navigate a
surprisingly complicated health care system for issues arising from
emergency room visits to hospitalizations to post-hospitalization
follow up services provided by a range of doctors in various
specialties.
Dr. Baumgaertel has been superb in helping us understand and
coordinate healthcare services over a period of time provided by
different health care providers. This includes reviewing with us lab
reports and test results ordered by various medical specialists.
She even helped us engage a key specialty doctor by personally calling the doctor’s office on our behalf to arrange our first visit.
In our view, Dr. Baumgaertel occupies a valuable, unique role in the
medical system. She is top notch, and we heavily rely on her judgment and advice.
Anonymous
PatientTraci
PatientExcellent new business model: Dr. Baumgaertel’s new business, myMDadvocate is a telemedicine consultation and advocacy business, and is so very helpful with a number of things health-related. Wonderful service!
Anonymous
PatientI am a former patient of Dr. Baumgaertel’s, and I have engaged her services over the last few years in her new role as a resource for us. Dr. B has been very helpful and a great advocate to have in my corner in dissecting medical information. I consider her my secret sauce in terms of medical lingo and my form of a concierge. Thanks for all you do for me and for the community that utilizes your services.
Joyce
PatientWhen my 19 year-old had a health condition that needed care relatively quickly, she was not getting the [local] referrals and guidance she needed from her [long-distance] physician. Dr. Baumgaertel provided her the name of a specialist who was a good fit for her needs, and coached her on how to advocate for herself and get an appointment quickly. Thank you!
Catherine Darley, ND
Naturopathic Sleep SpecialistI feel that I am uniquely qualified to recommend Dr. Baumgaertel and myMDadvocate; I am a dentist and one of Dr. B’s patients. She has referred patients to me, as one of the few MDs who really grasp the oral-systemic health connection.
Over the years I have been lucky to have her care for my health in person and through telemedicine. She provides an exceptional level of compassion, curiosity, and intelligence that is becoming harder to find in healthcare. I was hospitalized with a rare complication from a COVID infection while Dr. B was navigating telemedicine in the early days of the pandemic. The level of care I received, and the coordination of specialists she managed, saved me from having to temporarily quit practicing and close my dental practice.
Dr. B’s transition to medical advocacy and consulting has allowed her patients to continue receiving an unparalleled level of care while removing some of the barriers traditional medicine can’t seem to overcome. Most recently she agreed to take on the care of my father who is a Navy veteran and needs an advocate to receive the proper care through the VA system.
I am so grateful for her care of myself, my family, and my patients; we are all healthier because of her care.
Dr. Nikole O’Bryan DMD
DentistI cannot say enough good things regarding Dr. Baumgaertel and myMDadvocate! I connected with Dr. B after an unexpected diagnosis followed by inadequate medical care that left me confused and very concerned. Dr. B reviewed my history, medications, labs and other test results. She spent a long time explaining everything to me in ways that I could easily understand and answered all my questions. She made some recommendations and pointed me in the direction of a few doctors who would be, in her opinion, a better match for me. This week I saw one of the doctors she had recommended and I was extremely pleased with the quality of care I received. I am looking forward to a long relationship with this new doctor. I am also looking forward to continuing working with Dr. B as other questions and concerns arise. I feel like I have a medical coach/advocate in my corner!
Denise A
PatientIn 2016 I was searching for a PCP to be part of my ‘health team’ – I wanted someone who could advise and care for me as I aged. After seeing Dr. B I knew I had picked the physician I was looking for! I left my visits feeling inspired and informed. myMDadvocate is exactly that: my advocate for health care. Dr. B is providing a service that is so needed. With the tools and knowledge I get at each appointment, I leave with hope that there is a positive path forward.
Keri
PatientSusan is an absolute delight. As an Advocate, she singularly blends her acumen as a physician, a vast awareness of health care resources, her creative brilliance, and her naturally dynamic warmth into a role that fits her like a glove and powerfully serves her patients, as well as the physicians charged with treating them. Bravo!
Dr. S. Kelly Gupta
Psychiatrist; Transformative Business & Life CoachDr. B was my internist for over 10 years, and was recommended to me by my oncologist after I finished cancer treatment with him. I always trusted her sound, calm, and encouraging medical advice. When she left her practice, I knew that I would miss her – I did not realize how much until recently! Thank goodness she creatively and courageously developed her current medical advocacy business. When anxiety about aging, life and questions I had about my current healthcare situation emerged, I contacted her. She returned my e-mail almost immediately, and we set up an appointment. It was wonderful to connect with her, and after one visit I felt heard, encouraged, and was given sound direction. The time spent talking to her was well worth it. In my mind, she is the best “doc” ever. Thank you, Dr. B.
Donna
PatientDr. Baumgaertel is very dedicated to her program, and provides excellent services. She is knowledgeable and conscientious. She brings a personalized care model to her clients, and is really invested in their health and their success.
Dr. David Epstein
Pediatric Intensivist and Urgent Care PhysicianSusan is a knowledgeable and experienced physician, dedicated to improving the health of her patients and clients. She is always insightful, thoughtful, and kind.
Dr. Ian Doten
Emergency Medicine Physician; Medical Director, Clinical Quality at TegriaSusan has a wealth of experience and expertise. She is a true advocate for her patients.
Dr. Tinsley Coble
Internal Medicine Physician; Executive Coach for Physician LeadersI have seen her deliver informative talks that are clear, succinct and educational. She is a wealth of knowledge on menopause and many topics such as entrepreneurship!
She is a gifted writer and artist as well and a true positive impact leader. She is positive, uplifting and supportive colleague and a true light!
Dr. Diana Londoño
Urologist; Founder, PhysicianCoachSupport.comI reached out to Dr. Baumgaertel in the Spring of 2022 for her assistance in understanding the source of my debilitating, complex set of symptoms. Neither my specialists, nor my primary care physician were able to determine what was wrong with me. Dr. Baumgaertel figured it out and I am forever grateful. She is a good medical sleuth, very thorough, and compassionate. She reviewed my extensive labs, listened to my list of complaints, and made some very helpful suggestions for what to do next, including how to communicate with my doctors. Because of her insight, I learned that I had a very unusual reaction to a medication I was taking. She gave me my life back and she will be your best advocate. I highly recommend her.
Monica C.
PatientThank you so much for today. You made me feel so much better, and gave me renewed strength and confidence to go out and enjoy my life. I felt my anxiety level melt after our conversation.
Nancy
PatientDr. Baumgaertel is a superior communicator: she listens and is present completely, she is thoughtful and prepared, and helps each of us achieve our goals.
As a liaison between the people at both ends of a healthcare relationship, Dr. Baumgaertel is perfectly positioned to help them be the best they can be. With commitment and dedication, Dr. Baumgaertel will be your ally: to your medical practice or to your personal medical care.
Deborah Magallanes
Faculty, Wudang Mountain InstituteI enjoy collaborating with Dr. Baumgaertel, and trust completely in her knowledge and expertise to offer holistic, balanced and expert input to our joint projects.
Phillipa Butler
Chartered Physiotherapist, Midlife Movement Expert (England, UK)Dr. Baumgaertel is a caring and highly competent physician, with whom I’ve had the pleasure to work for many years now. Her patients are lucky to work with her on managing their health care, and having her as an advocate in the health care system.
Dr. Eugene May
Neuro-ophthalmologistDr. Baumgaertel is an expert internist, distinguished in her deep medical knowledge, extensive network, compassionate curiosity, and high level engagement. Working in collaboration with her physician peers, she is a champion patient advocate, providing clear communication to build a roadmap for success. Dr. Baumgaertel is truly an ally to both patients and her medical colleagues alike!
Dr. Milah Frownfelter
Internal Medicine PhysicianDr. Baumgaertel is top notch! She’s figured out how to enable the system to work better for both patients and their physicians.
She’s provided great insights assisting my decision making and path forward. Well worth it! Definitely recommend.
Coleen
PatientDr. Susan Baumgaertel is thorough, attentive and comforting. She helped me navigate our health-care system, which is often bewildering. Dr. Baumgaertel was on my side, and it made all the difference in the world.
MA
Journalist, Author, PatientAlong with intellectually stimulating, my long-standing collaborative relationship with Dr. Susan Baumgaertel is an absolute joy. Our patients often spontaneously share their grateful appreciation for her compassion and wisdom. I refer patients to her care with complete confidence and highly recommend Dr. Baumgaertel as an innovative physician and inspiring educator.
Cheryl Lamin, PhD
Licensed Clinical PsychologistAs a patient with chronic health problems, I needed help distinguishing nonsense from science. I needed a guide that I trusted, so that I could try and improve my health. In 2015, I met Dr. Susan Baumgaertel and within months, my ‘grey world’ had colors, and—almost dumbfounded at how much better I felt—I became extremely interested in the links between lifestyle, nutrition, and health. The effort that Dr. B put into helping patients learn to improve their own health was a revelation.
After 25 years as a primary care physician, Dr. B surprised quite a few of us by closing her clinical practice. In 2022 she founded myMDadvocate, helping patients via a convenient, online portal. Appointments allow for enough time to ask questions, discuss lab results and resources, and consider next steps. (An added bonus: billing happens the day after the appointment so there are no ‘surprise bills’ months later.)
To my relief, I’m finding that myMDadvocate enables me to look at The Big Picture and better understand how my lifestyle decisions affect my health, and vice versa. This kind of health care is simply not possible in a conventional 15-minute-per-patient format, and I am deeply grateful to have an opportunity to receive health advice in such a convenient, reasonable, and affordable fashion.
MG
PatientThanks to the corporate practice of medicine and its focus on metrics, deficits in patient education and the physician-patient interaction has been compromised. Dr. Baumgaertel has found a way to fill that niche in which she improves the communication/ information gap and re-establishes the very personal physician-patient connection that is so imperative in the practice of medicine.
Dr. Natalie Newman
Emergency Medicine PhysicianThere is no one I trust more than you and your network.
CG
PatientThere is much to be said for being engaged with others in the community, deeply/genuinely connecting and guiding people as they navigate life and transition. You’ve done this already for years and this will give you a new angle from which to share your gifts.
C
PatientYour approach is a thought provoking and inspiring example of an individual transforming their own professional role as well as responding to larger societal issues. I applaud your courage, tenacity and creativity. You have my enthusiastic support!
K
PatientWow, you have done a lot of research! Healthcare has been, for some time, unmanageable, confusing (and unconscionably costly) for consumers and you are zeroing in on what is sorely missing. One person (yourself) can do a lot. I, for one, have benefitted and would continue to benefit from this. My stance now is to significantly pare down my healthcare needs and to step away from the morass as much as possible!
S
PatientThis is awesome. As usual you are ahead of the trend. This is truly a remarkable service.
C
PatientI would be thrilled to still have you as a resource moving forward. I imagine this would be very helpful and could take some pressure off of the treating physician. As a patient, I would feel more empowered, or comfortable, coming back to a treating physician, for modifications or follow-ups, with information that had been discussed with a consulting physician, rather than straight off the internet.
A
PatientOh do I miss you. Life is uncertain and I like having you in my world. I visualize your role for me might be as a retainer, someone I can call when I need medical advice, a second opinion, or even as a sounding board when I’m uncomfortable with the care I’m receiving.
R
PatientAs a referral resource, this resonates with me. My first thought was I’d be paying for a MD “friend” that I can actually question and focus on only ME and my concerns. Second thought – I like to prepare for the “worst case” scenarios. Paying for virtual visits with you would be a comfort.
G
PatientI was ecstatic to learn that you will be available as a medical resource, once again – hope lives! I hold such respect and esteem for you and am truly honored to provide input, as you develop your new business.
A
PatientConsulting helps with deciphering the whirlwind of information online. Having someone like you get right to the point explaining issues is a much needed service.